Shipping policy

Welcome to HAZEL IN THE SKY.

Thank you for choosing Hazel In The Sky. We’re committed to making every order experience smooth and dependable, from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside business hours will be handled on the next available business day.
  • During holidays, promotional events, or peak shopping periods, processing may take slightly longer.

Each order is carefully checked before dispatch to help ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $49.99 $12.00
Free Shipping $50.00+ FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited $100.00+ FREE

Shipping fees are automatically calculated and displayed during checkout.

Order Tracking

Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take approximately 24–48 hours to become available after the carrier scans your package.

If tracking information does not update immediately, please allow some additional time for the carrier’s system to refresh.

Shipping Information

To help ensure a successful delivery, please keep the following in mind:

  • Please carefully review your shipping address before completing your purchase.
  • Shipping addresses generally cannot be changed once an order has entered processing.
  • Orders containing multiple items may occasionally be shipped in separate packages.
  • Shipping carriers are selected based on the destination and available delivery services.
  • We currently ship within the United States only.
  • We do not currently deliver to APO, FPO, or DPO military addresses.

Shipping Delays

While we do our best to keep orders moving smoothly, unexpected delays may sometimes occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Carrier delays or service interruptions
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Unexpected logistical issues

We appreciate your patience and understanding should a delay occur.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Order Number
  • Tracking Number
  • Photos of the shipping package
  • Photos of the shipping label
  • Photos of the damaged item and packaging, if applicable

Our Customer Support Team will review the details and work with the shipping carrier when necessary to help resolve the issue.

Undeliverable or Refused Packages

A package may be returned to us if it is refused, unclaimed, addressed incorrectly, or cannot be delivered by the carrier.

If a returned package needs to be shipped again, additional shipping or handling charges may apply.

Business Address

The address below is provided for business correspondence only and is not our return warehouse.

Please contact Customer Support before returning any merchandise to receive the correct return instructions and return address.

HAZEL IN THE SKY

4 Plastic Ct
Middle River, MD 21220
United States

Business Correspondence Only – Not a Return Address

Contact Us

HAZEL IN THE SKY

📧 shop@hazelinthesky.com

For questions about shipping, tracking, or delivery, please contact shop@hazelinthesky.com.

Our Customer Support Team typically responds within 24–48 business hours and will be happy to assist you. 💗